A number where someone always answers
Not a chatbot and not a support ticket. A person with a name, who knows your trip, who works at three in the morning and who can actually make decisions.
What you'd ask a very well-connected friend
These are real requests from recent months. The list isn't exhaustive: if it involves moving around the world, just ask.
Last-minute rescues
Flight cancelled in Doha at two in the morning: we find an alternative, book the hotel, notify whoever's expecting you and file the claim. All while you're still standing at the gate.
Rebuilding a trip
A meeting moves and three legs, the hotel and the transfer all need redoing. Tell us in one sentence and we send back the new itinerary with the price differences.
Impossible tables and tickets
Restaurants with long waiting lists, sold-out museums, last-minute seats for a match or an opera. It doesn't always work, but we genuinely try.
Logistics on the ground
A car where no app reaches, an open pharmacy, an interpreter for a meeting, or a laundry that returns a suit in four hours.
Paperwork and documents
Visa and transit requirements, ESTA and ETIAS, mandatory insurance, invitation letters. We tell you what you need before it becomes a problem at the desk.
The touches that land
Flowers in the room, a cake for a birthday abroad, the car at the temperature you like or your brand of water on the back seat.
No tickets, no repeating yourself
The biggest problem with normal customer service is that a different person answers every time and you have to explain it all again. Not here.
An assigned agent
You get a concierge who knows your preferences, your past trips and how you work. On the Signature plan it's always the same person.
On WhatsApp, like a friend
Write in plain language, send a photo of the ticket or a voice note if you're rushing. No forms, no case numbers, nothing to install.
Genuine 24-hour shifts
A team across three time zones. Message at 4 a.m. Spanish time and someone awake replies, not an autoresponder.
Authority to decide
Our concierges are authorised to book, change and spend up to a limit you agree, so nothing waits for someone else's approval.
Español
24-hour coverage.
English
24-hour coverage.
Français
Extended hours.
العربية
Gulf region coverage.
“I messaged at 2:14 in the morning from Doha with my flight cancelled. By 2:51 I had a room booked, a new flight at 9:40 and the compensation claim filed. I didn't have to call anyone or stand in a single queue.”
The concierge comes with the plan
It isn't sold by the hour or by request. It's included in the subscription, with different depth depending on the plan.
| Concierge level | Essential | Premium | Signature |
|---|---|---|---|
| Channel | Chat and email | WhatsApp + direct line | |
| Availability | 8:00 – 22:00 | 24/7 | 24/7 priority |
| Assigned agent | Rotating, with history | Dedicated | |
| Requests per month | 5 | Unlimited | Unlimited |
| Bookings in your name | |||
| In-trip crisis handling | Guided | Full | Full + escort |
| Pre-trip preparation | Dossier and itinerary |
About the concierge
You do, but with no markup from us. We book in your name with your registered card, or send you the provider's payment link. We don't take a commission on what you book: our revenue is the plan fee.
You set it when you start. The default is €150: below that your concierge can act directly in an emergency; above it they always ask for confirmation. You can change the limit whenever you like.
Yes. Many clients use it to plan weeks ahead, to book restaurants in their own city, or to resolve admin from a trip that's already over, such as a claim or an invoice. You don't need to be at an airport.
We don't give legal, medical or financial advice, we don't handle anything requiring your physical presence or signature, and we don't take on requests that are illegal or that put anyone at risk. For everything else, ask and we'll tell you if we can.
On Premium you can add one regular companion at no cost. Signature covers up to four people in the same household, each with their own access to the concierge and independent preferences.
Ask a concierge something difficult
Send us something that would normally cost you half a morning. We'll answer without you having to sign up for anything.